Thank you for choosing (Website Name) as your payment gateway service provider. We strive to provide excellent service to our customers, including a transparent and fair refund policy. Please read the following carefully to understand our policies regarding refunds.

Refund Eligibility

Non-Refundable Services:

Fees for our payment gateway services are non-refundable once a transaction has been processed successfully.

Refundable Situations:

Refunds may be considered in the following situations:

Unauthorized Transactions: If your account has been charged for a transaction that you did not authorize, please contact us immediately for an investigation.

Technical Errors: In the event of a technical error resulting in overcharging or double charging, we will investigate the matter and issue a refund if the error is confirmed.

Refund Request Procedure

Contact Support:

To request a refund, please contact our customer support team within (2-3) business days from the date of the transaction. You can reach us at [Customer Support Email] or [Customer Support Phone Number].

Provide Information

When requesting a refund, please provide the following information:

• Transaction details (Transaction ID, date, and amount).
• Description of the issue.
• Any supporting documentation or evidence.

Refund Processing

Refund Approval:

Refunds are subject to approval by (Website Name). We will review each request on a case-by-case basis.

Refund Method:

Approved refunds will be processed using the same payment method used for the original transaction.

Processing Time:

Please allow [5-7] business days for the processing of refunds after approval.

Policy Changes

Amendments:

(Website Name) reserves the right to modify, alter, or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

Contact Information

Customer Support:

If you have any questions or concerns regarding our refund policy, please contact our customer support team at [Customer Support Email] or [Customer Support Phone Number].

By using our payment gateway services, you acknowledge and agree to abide by the terms and conditions outlined in this refund policy.